This is a list of commonly asked questions relating to iMagic Fleet Maintenance, often you will be able to find answers to your questions here.
If you are unable to find answers though then please contact us on our support page.
We've divided this section into Sales and also Technical Questions for ease of reference. To see the answer click on the appropriate question below:
Q. What is iMagic Fleet Maintenance and what does it do?
Q. Who do I contact with a question?
Q. How much does iMagic Fleet Maintenance cost? Are there any 'hidden' extras?
Q. How are users calculated when purchasing for more than 1 user?
Q. My pencil and pad or spreadsheet in Excel are OK, why should I want to use iMagic Fleet Maintenance instead?
Q. What is your policy on refunds?
Q. After the 1 year of updates and support what is the cost to renew?
Q. Who do I contact with a question?
Q. Can multiple users be used with iMagic Fleet Maintenance?
Q. How can I change the currency or date setting?
Q. What support is available?
Q. Can I use iMagic Fleet Maintenance on a Mac (Macintosh)?
Q. Is it possible to move iMagic Fleet Maintenance from one PC to another, if so how?
Q. Is there a limit to the number of vehicles or services?
Q. I've entered test data into the system, how can I remove it and start from scratch?
Q. How can I download software updates?
Q. How can I add additional service types?
FAQ - Frequently Asked Questions
What is iMagic Fleet Maintenance and what does it do?
It's a reservation system for small sized tour operators. If you're running your own tour then this is the software for you.
Who do I contact with a question?
We have several support options available. The first thing to do would be to scan these questions to see if your question is listed. If not, then please do contact us for an immediate response. You can contact us on our support page.
Can multiple users be used with iMagic Fleet Maintenance?
Yes you can use iMagic Fleet Maintenance with more than a single user. The PCs would need to be networked, then you can have several users at once.
To use several users you would first install iMagic Fleet Maintenance on each PC. Then choose one of the PCs to be the main or "server" PC, this shares it's database with the other PCs. You'd usually want the server to be the fastest PC available.
To set this up takes a few steps, as:
1) Install iMagic Fleet Maintenance onto the main PC, this will be the "server" and hold the central database.
2) Still on the server PC, share the database folder. To find where this is launch iMagic Fleet Maintenance then from the main menu select Help/About and click "Database...". Make sure that when you share this folder that you give Full Control or sometimes called Full Access. By default Windows will only give Read Access, which will not work.
3) Install iMagic Fleet Maintenance onto each of the other PCs. Don't launch it yet though.
4) On each PC run the Database Administration utility (this is under Start/iMagic Fleet Maintenance). This will launch the wizard, from this set it to the shared folder you created on the Server.
5) That's it! You can now launch iMagic Fleet Maintenance on each PC and it will share the same information.
How can I change the currency or date setting?
iMagic Fleet Maintenance uses the settings set in Windows for both the currency and date format. To change these settings select Start/Control Panel and then on Windows 7 choose Region and Language or on Windows XP choose Regional Settings.
How much does iMagic Fleet Maintenance cost? Are there any 'hidden' extras?
Pricing is inclusive and is per PC that you install on, you can purchase directly from the Purchase link on the menu.
How are users calculated when purchasing for more than 1 user?
iMagic Fleet Maintenance can be used on more than one PC at a time, to do this you would need to purchase more than one "user". A user is considered to be a "concurrent user", so the license you need would depend on how many people were using iMagic Fleet at any single time.
So for example if you were using iMagic Fleet Maintenance on two PCs at the same moment in time you would require a 2 user license.
My pencil and pad or spreadsheet in Excel are OK, why should I want to use iMagic Fleet Maintenance instead?
There are several benefits to using iMagic Fleet Maintenance to manage your fleet, you can find many on the Learn More page. Although the main reason will be a saving in time, making your work easier and as such a saving in money. If you are unsure then take advantage of our free trial version and find out first hand.
What support is available?
We have a dedicated support forum and email support, please contact us on our support page. Unfortunately phone support is not currently available.
Can I use iMagic Fleet Maintenance on a Mac (Macintosh)?
Not directly no, iMagic Fleet Maintenance is designed for use on Microsoft Windows, so it's usually only available on a PC.
It is possible to use Windows on a Mac though so you can use iMagic Fleet Maintenance. For this you would want something similar to VMWare Fusion.
Is it possible to move iMagic Fleet Maintenance from one PC to another, if so how?
Yes you can move the installation as required. To do so you would first install iMagic Fleet Maintenance onto the new PC and enter in your key details to convert it to the full version. Then move the Database File called db.mdb from the old PC to the new one. To do this:
1) Find the Database Folder on the old PC by launching iMagic Fleet Maintenance, then from the main menu select Help/About and click "Database".
2) Navigate to this folder in Windows and then exit iMagic Fleet.
3) Copy the Database File (db.mdb) to the new PC. You can do this over the network or via a thumb drive or similar.
4) On the new PC find the location of the Database Folder, again by selecting Help/About and clicking "Database". Exit iMagic Fleet, then copy the Database File to that folder.
5) That's it, you can now launch iMagic Fleet on the new PC and it will have the data from the old PC.
Is there a limit to the number of vehicles or services?
There is no limit imposed by iMagic Fleet Maintenance. However there will be a technical upper limit based on the hardware being used. This would include the speed of the CPU to process information, available RAM, speed of the harddrive (and free space) and if using it over a network the speed of the network and PC being used as the server.
That said a typical modern PC should be able to deal with tens of thousands of services and vehicle combinations. A powerful modern PC could handle many times that amount.
I've entered test data into the system, how can I remove it and start from scratch?
You can either delete each entry manually by selecting it and pressing the appropraite Delete button. This can be time consuming so if everything is to be deleted it may be easier to delete the "Database File" and then reinstall. The installation program will find that no database exists and so recreate a blank one for you.
To do this, select Help/About and then click "Database...". Navigate to the folder in Windows. Exit iMagic Fleet so it is not using the file. Delete the db.mdb file. Then reinstall from either the download.
What reports are available?
Commonly used reports are available. Also iMagic Fleet Maintenance is fully compatible with MS Access, so most reporting applications can be used including Microsoft Office and Crystal Reports. You can also export to MS Excel for even more options.
What is your policy on refunds?
We offer a Trial Edition without limitations so that you can be sure that iMagic Fleet Maintenance is right for you before purchasing so we don't usually offer refunds.
How can I download updates?
Regular updates are made to iMagic Fleet Maintenance either as suggestions from customers, improvements or as bug fixes. A list of what updates are included in each version can be found on the Update Page.
To download an update launch iMagic Fleet Maintenance then from the main menu select Help/Check Web For Updates. Be sure to exit out of iMagic Fleet before installing updates otherwise Windows will not allow the files to be updated.
After the 1 year of updates and support what is the cost to renew?
When you purchase also included is one year of support and updates. After that period you can optionally renew for another year at $49 for 1 user.
How can I add additional service types?
You can add additional Service Types from the menu option Configure/Service Types. Each service can then be set to repeat on either a given distance or time interval.